Facilitators

Dennis McCarron is well-known throughout the tire industry, but in reality, there’s very little tire talk in his life. McCarron entered the industry by chance, an offer for a part-time internship at Firestone. The internship quickly became full-time, and he worked his way up the ranks to store manager. It was here he got his first taste of training team members, which would eventually lead to him running Bridgestone’s corporate management training program for nearly 10 years. Yet it was another chance night out that led McCarron to join DSP as a group facilitator, now executive director. After presenting the behavioral analysis and leadership seminar at the Retail Management Workshop for four years alongside Norm Gaither, the DSP-20 Group founder and McCarron decided to work more together during a friendly conversation. “He was looking for someone to come under his wing, so to speak,” said McCarron. With a master’s degree in adult education from Penn State, McCarron knows adults learn differently than children, a skill he uses in his work with DSP, where he offers one-on-one business consulting and workshops on retail management, dimensional selling, dimensional coaching and, starting next year, service management. McCarron isn’t training members about tires, he’s teaching them about behavioral psychology, leadership, and business management. “Based on the behavioral side, I’ve routinely had people tell me how they’ve taken the concepts and applied it to their personal life and it helped save their marriage. On the 20 Group side, it’s helped them save their business.” But if you come to a DSP meeting looking to join, don’t expect a big sales pitch, he allows the experience to drive the decision. When he’s not traveling for work, you’ll find McCarron at his new home in New Jersey with his wife and 5-year-old daughter.

George Kingman knows small business, one of the many aspects he brings to DSP as associate director. He and his wife ran a mortgage loan business for six years, and at another point in their lives ran a construction company. Most recently, Kingman was the Area Manager for the Bridgestone Lab Stores, where innovation was ­­front and center with the goal of improving store operations. While at Bridgestone, Kingman worked with Dennis McCarron to teach a leadership course four times a year, which eventually led him to join McCarron full time at DSP, where he was able to combine his operational knowledge with education. Kingman now focuses on teaching members operational improvement, team building and leadership skills. “Building a team that wants to meet a common goal – that’s where I excel,” he says. With his experience as a small business owner, he understands that one of the biggest challenges is having nobody to hold you accountable. As he says, it takes discipline to stay on course, and he helps owners learn to walk that line. Kingman resides in Atlanta, Georgia, with his wife of 22 years and their 7-year-old son.

Bruce Hawley, formerly Ok Tire Store Inc.’s National Manager, Consumer Products, is a 35-year-tire industry veteran holding positions with Bridgestone’s Canada operations including Regional Sales Manager for Ontario; National Manager of Bridgestone’s Tirestarz Dealer Program; and Director of their Retail Division in Canada. Joining OK Tire Stores in 2002 as Director of Dealer Development, Hawley followed with    responsibility for sales in Western Canada. In 2007, Hawley was given the responsibility of growing sales to OK Tire Stores 270+ retail locations and over 2,000 wholesale customers. As a facilitator for DSP, Hawley will coordinate meetings and share his expertise in a variety of disciplines for DSP members.